RETURN AND REFUND POLICIES
Thank you for shopping at Phoenix Learning Group, Inc..
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 3 days
- The product is in its original packaging
- The product isn’t used or damaged
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: 800-221-1274
- By email: customer.service@phoenixlearninggroup.com
Send the product with its original packing to:
Phoenix Learning Group, Inc.
C/O Returns Department
1990 E Lohman Ave., Ste 102
Las Cruces, NM 88001
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Phoenix Learning Group, Inc..
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be refunded.
Digital products
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 800-221-1274
- By email: customer.service@phoenixlearninggroup.com